I selected Untracked Postage and I think my order is missing, what should I do?

Oh bummer! That sucks :(

Have you taken a look at the  shipping guidelines to see how long your parcel might take to get to you? Honestly, untracked shipping can take quite a few days more, hopefully for you this means that your parcel is just around the corner.

Because you requested untracked postage, unfortunately we don't have any way to follow up its whereabouts further from our end. Once it's out of our care and in the hands of Australia Post, there's not much we can do!

In some cases, delivery may have been attempted, and the calling card might have gone astray. Hopefully this is the case for you and your package is waiting at the post office for pick up (or is yet to arrive). The local post office is usually the best place to check first, it's also worth checking with other household members and/or neighbours, as sometimes a Postie may leave your parcel with someone nearby if you're not home. 

If you don't have any luck with those options, feel free to contact us at and we’ll do our best to help.

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