My Mirror Name Plaque fell off the wall and broke. Can you replace it?
Oh, that's such a shame! Bummer :(
These are delicate items, but if these pieces are not dropped, bent or damaged in any way from handling, they should last a lifetime. Like fine china, or other fragile products, it's not designed to withstand being bent or dropped.
Perhaps it wasn't fastened to the wall as securely as it could have been? Sometimes if the surface is a little dusty or even has moisture when you mount your piece, the method you've used to fasten to the wall can become loose over time.
We always recommend handling Mirror Names with care and fastening them to a clean, dry surface with quality 3M Command mounting strips at multiple anchor points. You may have noticed this information on the instruction leaflet that arrived with your Mirror Name.
If the item is now damaged from handling or falling, unfortunately we won’t be able to replace it for you - as per our terms and conditions. If you're keen to order this piece again though, feel free to get in touch and we'll see what we can do to help you out.