What if the plating on my jewellery wears away?

Unfortunately, all gold plating is a finish can wear away over time. But, with careful care you can increase the life of your beautiful pieces. 

We include a care guide when we send your treasures to you, but if you need a refresher, you can take a look here.  We hard plate our sterling silver pieces with 14ct gold or rose gold, meaning that they will be quite durable with the right care in place. 

If you're one of the rare few that finds the plating on your product wears away within the first three months of purchasing - we are happy to re-plate the item free of charge. Simply get in touch with us via email, be sure to include your original order number and photographs of the condition of your product and we'll let you know the process from there. 

If your jewellery is older than three months and the plating has worn away, we can restore the life of your unique piece and re-plate it for you :) Re-plating  comes with a charge of $40 plus the cost of shipping it back to you (we will only send your jewellery back to you with tracked postage).

If you'd like to purchase re-plating services, you will need to send the item back to us (at your cost), we recommend a tracked postage service as we won't be responsible for any items that don't arrive to our studio

If we can help you with your purchase in any way, please do reach out to us :) We usually respond to email messages within 24 hours or give us a call to chat on (03) 9070 8156 from Mon-Thur 9am-3pm EST.